Your privacy is not a formality to us. This document clearly explains how ong39 manages your personal information from start to finish.
All personal data and transactions are transmitted via TLS 1.3 encryption protocol — the same security standard used by Malaysian banking institutions.
Ong39 does not sell, rent, or share members' personal information to third parties for marketing or commercial purposes outside the platform.
You have the right to access, correct, and request deletion of your personal data at any time via your account settings or ong39 customer support.
Important Note: This Privacy Policy describes ong39's data collection and usage practices. By registering or using the platform, you agree to the terms stated here. Please read this document carefully in full.
Ong39 ("we", "Platform") values the privacy of every member who uses our services. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information when you use the ong39 platform — covering the website, mobile app, and all related services.
This policy applies to all users of the ong39 platform, including visitors who browse the website without registering, prospective members in the process of registration, registered members actively using the platform, and former members whose accounts have been closed but whose information must be retained for legal compliance purposes.
By using the ong39 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, you have the right to discontinue use of our services.
Ong39 only collects information that is genuinely necessary to deliver a safe and complete service to you. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | Identity verification (KYC) & member eligibility |
| Contact Information | Phone number, email address, residential address | Account communication & security |
| Financial Information | Bank account number, account holder name, bank name | Deposit & withdrawal processing |
| Usage Data | Game records, betting history, account balance | Compliance & account management |
| Technical Data | IP address, device type, web browser, general location | Security & fraud prevention |
| Communication Data | Support chat records, emails, complaint tickets | Customer service & dispute records |
Some information is collected directly from you during registration or platform use. Other information, such as technical data, is collected automatically through the platform's security systems when you access ong39.
Every piece of information we collect has a clear and legitimate purpose. ong39 uses your personal data for the following purposes:
You can opt out of marketing communications at any time through the notification settings in your ong39 account. However, important service notifications related to account security cannot be disabled.
Ong39 does not sell your personal information to anyone. However, in certain limited circumstances, we need to share data with carefully selected third parties:
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purpose. They are prohibited from using your data for any other purpose.
The security of your personal data is ong39's top priority. We implement comprehensive technical and organisational security measures to protect your information:
Retention period: Active account data is retained for as long as your account remains active. After account closure, data is kept for a minimum of 5 years to meet legal compliance and audit requirements. After this period, data is securely deleted.
Remember: While we take all reasonable precautions, no security system can be guaranteed 100% secure. You are also responsible for keeping your own account password and login details safe.
Ong39 uses cookies and similar tracking technologies to enhance your platform experience. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Note that disabling certain cookies may affect the overall functionality of the ong39 platform.
As an ong39 member, you have full rights over your personal data. Here are the rights you hold and how to exercise them:
Request a copy of all personal data we hold about you in a readily readable format.
Correct inaccurate or incomplete personal data through your account profile settings.
Request deletion of your personal data, subject to applicable legal retention requirements.
Object to the use of your data for marketing or analytics purposes at any time through your account settings.
Receive your personal data in a structured, machine-readable format for transfer if needed.
Request restriction of your data processing while an investigation or data dispute is in progress.
To exercise any of the above rights, contact the ong39 customer support team, available 24/7. We will process your request within 30 business days.
Ong39 services are not intended for anyone under the age of 21. We do not knowingly collect personal data from children or minors below the age limit.
If we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Age verification is carried out during registration and KYC to prevent access by minors.
Parents or guardians who discover their child has registered on the ong39 platform are requested to contact our customer support immediately.
Ong39 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any significant changes will be communicated to members via:
Continued use of the platform after a policy change takes effect constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the ong39 privacy team:
We are committed to addressing every privacy concern with seriousness and transparency. Your satisfaction and confidence in the ong39 platform is our priority.
From encryption layers to internal access controls, we take our members' privacy seriously.
Every connection to the ong39 platform is encrypted with TLS 1.3 — the highest encryption standard available today. Your information cannot be intercepted during transmission.
Your ong39 account is protected with two-factor authentication (2FA) via SMS OTP or an authenticator app. Even if your password is compromised, your account stays secure.
Members' personal data is stored on servers fully isolated from the public-facing side of the platform, with layered access controls and complete audit logs.
Your data is protected on all fronts. Register today and enjoy a safe, seamless, and trusted gaming experience with the ong39 Malaysia member community.
Have questions about privacy? Check FAQ page or contact 24/7 support.